1 of 1- StitchesInTime
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- Registered: 9/22/2009
- Posts: 34
I'm having a bit of a problem with a sale
I recieved a convo from a lady in Australia who wanted my fingerless alpaca mitts made in a different colour.She also wanted to know if shipping was free internationally, as the listing in my shop indicated for the mittens. I said yes to both right away, of course. However, then she requested that I make them 3-4 inches longer so that they would reach her elbows. Not thinking in my excitement at a potential sale, I said yes again. On further thought it seems that I am not making mitts but arm warmers and am only getting paid for mitts. I feel a bit like I might be being taken advantage of since I am so desperate for sales. What do you think I should do? I did say yes, and I really don't want to go back on my word but I think I am going to end up paying *her* to buy my mitts. The only thing I think I can do with this is make the arm warmers and then list them at a higher price then the mitts and send them to her. The listing would indicate that the arm warmers would be made upon request. What do you think?
Rachel
- rose
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Re: I'm having a bit of a problem with a sale
If it is possible, I would write her back telling her the difference in price. Ex: please let me know if it's 3 or 4" longer you need as it will make make a difference with the look. (tell her how to measure) I have calculated the additional cost for the longer length and it is $.
Hope this helps, I know what you mean about the first sale.
Rose
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- Monkeeta
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Re: I'm having a bit of a problem with a sale
I would definitely let her know the extra cost. Just say that you are more than willing to accommodate her request, but due to the extra time and materials, the cost is going to be x amount more. You can make a special listing for her if she agrees. But don't be out more money without being compensated for it.
~Nicole
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- twocatscreative
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Re: I'm having a bit of a problem with a sale
Not to be the voice of dissent... but I'd eat the cost. It's a lesson learned and at this early stage, you can't afford to put off any potential customers. I would let her know that you're eating the cost, but by doing this, she'll love your customer service and may well spread the word about you.
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- mimisbabies
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Re: I'm having a bit of a problem with a sale
I agree with twocatscreative. If you have said ok to do a project at a certain cost, then you should do it to the terms agreed. You can politely point out that in the future, it would be more to do the same thing.
Charissa
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- Amzjewellerydesigns
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- Registered: 9/23/2009
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Re: I'm having a bit of a problem with a sale
i agree with twocatscreative too. I have made sales for things at seriously low prices...made necklaces longer, added more beads on some things etc etc, to keep the customer satisfied and happy so that they do come back again.
What you need to do though, is next time you get a buyer like that, is that instead of just saying yes to everything, make an estimation for their additions. If you want mittens the price is x, arm warmers will be x, etc...
and if you offer free shipping, dont forget to add a little to your item price to cover costs...cause free shipping is never free for the seller!!
~ Amna Etsy: www.amzjewellerydesigns.etsy.com
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- Sara10
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- Registered: 10/06/2009
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Re: I'm having a bit of a problem with a sale
I would add a line to your shop letting customers know that you will be happy to comply with requests for different sizes etc and will send them the additional cost for re-making the original item.
You could let this lady know that there is an additional cost, however, I think that since additional costs wern't stated in your shop...you may just have to eat it this time.
I eaten "it" lots of times and that is how I learned to be very specific
- StitchesInTime
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- Registered: 9/22/2009
- Posts: 34
Re: I'm having a bit of a problem with a sale
Yeah I went ahead and made the mittens long like she wanted. I won't say anything about it to her and I've learned my lesson....there is such a thing as being over eager!! Read and understand all your customer communications carefully!!! LOL, thanks ladies!
Rachel
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